The Cutting Edge
The Path to Success
Have you made the decision to outsource your vital Customer Support, Sales or Retention Services but don't know where to start? We are experts in the outsourcing industry. We can help you make sure you choose the right partner and the right site to be successful right from the start. RFP design and process administration, site selection, contract creation and implementation leadership.
Customer Service Leadership
A Comprehensive Approach
Your customers are your most valuable resource. Are you treating them that way? Is your Customer Service team not performing up to expectations? Are they hurting your image? What is your Net Promoter Score? We'll work with you to conduct a comprehensive review of your support team and suggest concrete actions designed to drive immediate results. Contact me to find out how I can help today.
Full Service Solutions
Through our network of professionals we can offer input and referrals to experts in all aspects of your business. Whether its supply chain management, HR or general management needs, we can offer insight into a solution that fits your needs
Here to Serve You
Recognized as an expert in the Outsourcing and Customer Service industry, Michael Walzak has over 20 years of experience in all facets of customer service and support. Michael has worked with companies from the smallest start-ups to some of the largest call centers in the world. He has experience working with teams on 6 continents and across multiple industries in sales, service and support. As an expert, Michael can help you in any stage of your life-cycle; from the earliest stages to an overhaul of an existing program or relationship. Whatever your support needs, Michael can help solve the most difficult problem. Get in touch today for a free consultation.
“Michael has a true gift working with people and takes difficult tasks and boils them down to simple to manage processes. Michael can see patterns emerging that others overlook and develop proactive solutions that keep any company running like a well oiled machine”
"Michael is one of the most dedicated leaders I’ve ever worked with. He was always willing to offer assistance and had an excellent rapport with people. He made himself available at all times and was truly a lifeline.
Michael is extremely knowledgeable. It was truly a pleasure working with him and I would take the opportunity to work with him again anytime."
"Michael's leadership and vision were key elements in our success in driving down both customer attrition rates and call center costs."